FAQ

Where can I buy your products?

You can buy our products on this website and you can choose the product you would like order under "ALL PRODUCTS".

How can I place an order?

You have to go to the "ALL PRODUCTS" button on our website, choose your product(s), add to cart and enter your billing and shipment details.

Where is my invoice?

Your invoice is automatically sent to the email address you have provided after any payment is made.

Entering discount/gift card code

You can enter your voucher code by going to your cart. Under your chosen product you will see a "promo code" field, where you can enter and apply your voucher code and proceed to check out.

When is my order shipped?

Your order is dispatched within one business day.

How long will it take to get my order?

After dispatch, the courier service will deliver your order within 3 business days.

How can I track my order?

We will send tracking information to the e-mail address associated with your order once the item has shipped.

Where is my package?

We dispatch your order within 1 business day and deliver it within 3 business days. When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find your tracking number and a link to a package tracking site.

Where do you ship?

We only ship to Sweden, we do not ship internationally. If you would like to place an order to another country then please visit the webshop of your country.

How can I change my order after it has been placed?

Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend contacting our Customer Service immediately upon realizing that something may be wrong with your order. We will always do our best to make sure you’ll get what you need.

How do I return an item/receive a refund?

To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement setting out your decision via email. You have 14 days to cancel your order after the first delivery and you can only return the product and receive a refund if the product is in original condition.

If you would like to return your order within 14 days, the cost of sending the bag back has to be paid by you. It can take up to 14 working days for your order to reach the warehouse and be processed. If your bag is in original condition we will refund your money for your order within 10 business days. Please note, that we will not refund the cost of the return delivery.                                                                                                                                                     

Our return address is: 
Logistiko.pl Magazyn Kutno, Grunwaldzka 5A, 99-300 Kutno, PL

What are my payment options?

We accept Visa, MasterCard, American Express and iDeal. You can pay the full amount by card at check out or you can pay in 5 weekly installments using Stripe.

If you choose to pay in 5 weekly installments: the cost of the bag will be divided into 5 equal installments and the bank card that you have provided will automatically be charged with one installment for 5 weeks. Your 1/5 installment will be charged at the time of placing your order.

Please note that by choosing our 5-installment payment plan, you will agree to the obligation to pay off these 5 installments in the course of 5 weeks. In the case if any of your payments fails and we won't be able to collect the due payment from you within the next 9 days, an additional 10% late fee will be applied on the total value of your purchased products.

How can I update my card details?

If one of your installments fails, you will automatically receive an email with a payment link where you can update your card details and pay the due installment.

How does your 5-installment-payment plan work?

By chosing the 5-installment-payment plan, you will be charged for installments through 5 weeks. Your 1/5 installment will be charged immediately when placing your order.

My payment plan has stopped but I have not completed paying for my order. What should I do?

If you have chose our 5-installment-payment plan and you notice that you have not paid for some of the installments, have not received any payment notification, please contact our customer service.

My card did not have enough funds. How can I pay for the due amount now?

If one of your installments fails, you will automatically receive an email with a payment link where you can update your card details and pay the due installment. Also, the system will automatically try to charge you for the due installment next day.

My payment was declined. What should I do?

If one of your installments fails, you will automatically receive an email with a payment link where you can update your card details and pay the due installment.

Why have I been charged again?

If you have chose our 5-installment-payment plan then your card will be charged 5 times until you finish paying for your order. Please check how many times you have been charged and if it is more than 5 for the same order then please contact our Customer Service.

What is your return and exchange policy?

You have 14 days from the date you receive your order to return it for a refund if your order is in its original condition. It can take up to 14 working days for your order to reach the warehouse and be processed. Refunds can take up to 10 working days to show on your account.

Our products have a 6-month-warranty, which means that we can exchange your faulty product if it has any manufacturing defect within 6 months. As soon as you discover a fault, please contact our Customer Care Team with the following information: the order number, a description of the fault, photos showing the fault.

How do I return an item to you?

If you would like to return a product to us, please contact our customer service.

What happens if I forgot to include my return label or my personal details (name, order ID, address)?

If we cannot identify your package due to a missing return label or information then we cannot guarantee to refund your order.

Do you refund delivery charges if I return something?

If you decide to return the product within 14 days then the cost of sending the bag back has to be paid by you and we cannot refund the price of the return delivery. If the reason for refund is any manufacturing defect within 6-months then the cost of sending the bag back has to be paid by you and we cannot refund the price of the return delivery.

I have received a faulty item, what should I do?

As soon as you discover a fault, please contact our Customer Care Team with the following information: the order number, a description of the fault, photos showing the fault.

I have received an incorrect item, what should I do?

If you've received something you haven't ordered, please contact our customer service first. Send it back to us and we'll refund you as soon as it arrives back at our warehouse. Do ask for proof of postage - we may need to see this at a later date. If you still want the item and it's still in stock, please order it through our website as normal.

I am missing an item from my order, what should I do?

We're sorry there's an item missing from your order. Before contacting our Customer Service team, we recommend checking the following: We may have sent your items in separate parcels so please check your emails and our website to see if any of your items will be arriving separately. The item/s you ordered may have been out of stock. It's worth checking our website and your emails (including your junk/spam) to see if we've sent you an email about this.

How can I cancel my order?

If you have placed your order but have not received it yet, please refuse to take it from the courier. This way the package will return to our us and we can refund your order after it has been scanned at our warehouse. If you have received your order, you have 14 days from the date you receive your order to return it for a refund if its in original condition. In this case you have to contact our Customer Service first.

Can I modify my billing details after I have received my invoice?

You cannot modify your billing details after you have placed your order, your billing address will be the same that you have provided when placing the order.

Can I amend my order after I have placed it?

We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.